You have options for contacting us

Whether it’s a time-sensitive issue at 2 a.m. or a minor design change you’re looking to make, you can rest assured College Media Network is there to provide support to you and your newspaper. We have moved to Boston! If you want to contact CMN by mail, please note our updated mailing address:
31 St. James
Suite 920
Boston, MA 02116
Please see our contact information below for additional support.

  • phone

    Regular Phone Support


    During business hours (9 a.m. to 6 p.m. EST), you can reach a member of our affiliate relations team. Our team can assist you with your concerns or questions in all aspects of the College Publisher software, from marketing your site to technical details. If all team members are assisting other partners, you can leave a voicemail with us.

  • emergency

    After-hours Emergency Support


    Our after-hours support line is designed for emergencies (site outages, inability to publish). Call our after-hours support line for any time-sensitive emergency issues.

  • chat

    Online LiveChat

    Now you can chat directly with our team members during business hours.

  • tickets

    Support Tickets

    Create a support ticket for our design and technical teams for non-emergency issues. Within 24 hours (business days), someone on our staff will respond to your query. Please be specific and provide the best contact information so we can easily get back to you. Creating an account on the support site enables you to view news updates, track submitted tickets and have access to our growing knowledge base of common support questions.

  • email


    Emailing support creates a ticket. Be sure to include all contact info about you and your publication or else we will not be able to assist you. Email the info address if you have questions about joining our network.

  • twitter



    Follow us for software and hardware updates, site status messages and mtvU opportunities for college journalists through our tweets. During the school year, we’ll also feature Twitter-exclusive contests and opportunities, giving your staff the opportunity to score some free swag.

Top Story

More About the CMN Team

Read about who is on the other end of that training call; here are some of our staff bios. Full story